When a Company Doesn’t Sound Like a Broken Record by DAVID SEGAL

This is a blog post from Ari Pregen's Blog

By DAVID SEGAL

After asking Comcast about a customer’s billing issue, the Haggler got a quick answer — and a rare look at a corporate attempt, called Einstein, to fix a systemic problem.

Published: October 12, 2014 at 4:00AM

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